You are accessing a U.S. Government (USG) Information System (IS) that is provided for USG-authorized use only.

By using this IS (which includes any device attached to this IS), you consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.

At any time, the USG may inspect and seize data stored on this IS.

Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG authorized purpose.

This IS includes security measures (e.g. authentication and access controls) to protect USG interests - not for your personal benefit or privacy.

Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement for details.

Welcome to One Touch Support
“The Warfighter’s Lifeline into the Military’s Supply Chain”

Our mission is to build a consolidated logistics platform by integrating data and capabilities from over a dozen DoD and commercial enterprise logistics systems, improving fleet readiness and supply chain visibility in support of the warfighter.


For Supply Assistance:
Global Distance Support Center
1-877-418-6824, option 1, option 1
DSN: 510-428-6824, option 1, option 1
E-mail: gdsc@navy.mil

For Technical Assistance:
NAVY 311
1-855-628-9311 or navy311@navy.mil
NMCI Help Desk: 1-866-843-6624

Contact/E-mail: onetouch@navy.mil

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with the following act: Section 508 of the Rehabilitation Act (29 U.S.C. 7940) as amended in 1998.

Send feedback or concerns related to the accessibility of this website to DoDSection508@osd.mil. For more information about Section 508, please visit the DoD Section 508 web site.


Updated: 16 October 2018
This is an official U.S. Navy web site.

Steps For Registration In OTS

Step #1: Register in NAVSUP Master Directory
You must have your certificate loaded in your browser and registered in the NAVSUP Master Directory in order to use your DoD PKI certificate to REGISTER or ACCESS One Touch Support. In order to register your certificate, click on the link below:

REGISTER CERTIFICATE IN NAVSUP MASTER DIRECTORY
(It is strongly encouraged to enter your DoDAAC in Step 2 of the "Edit Profile" section.)



Step #2: Collect Information for SAAR-N Form
In preparation to register in OTS, you will need to gather the appropriate information in order to complete the online registration process.


Another option to collect this information is to download a copy of the blank SAAR-N form with the OTS addendum. Hand written SAAR-N's are not accepted:

Adobe Image BLANK SAAR-N FORM
Adobe Image OTS ADDENDUM PAGE



Step #3: Register in One Touch Support
Once you have gathered all of the information, register through the web site and then print out the resulting form. Start the process of getting the signatures needed for the SAAR-N Form. When the form is completely filled out, scan the documents into a single PDF file and send the document to onetouch@navy.mil. Further information will be forthcoming from the OTS Program office.

One Touch Support Privacy Statement & Other Advisories

Privacy Statement
If you register for One Touch Support, you have to acknowledge that we are collecting information about you. We are collecting information in order to better serve your Supply and Logistics needs. This data will not be used for any other purpose. The United States Department of Navy takes your privacy seriously. Please read the following sections to learn more about our privacy policy.

U.S. Department of Defense Warning Statement
This is a Department of Defense computer system. This computer system, including all related equipment, networks and network devices (specifically including Internet access), are provided only for authorized U. S. Government use. DoD computer systems may be monitored for all lawful purposes, including to ensure that their use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability and operational security. Monitoring includes active attacks by authorized DoD entities to test or verify the security of this system. During monitoring, information may be examined, recorded, copied and used for authorized purposes. All information, including personal information, placed on or sent over this system may be monitored. Use of this DoD computer system, authorized or unauthorized, constitutes consent to monitoring of this system. Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use collected during monitoring may be used for administrative, criminal or other adverse action. Use of this system constitutes consent to monitoring for these purposes.

Privacy and Security Notice
Notice: This is a U.S. Government Web Site:

  1. This is a World Wide Web site for official information about One Touch Support (OTS). It is provided as a public service by the Navy Supply Systems Command (NAVSUP). The purpose is to provide information and news about the Navy Supply Systems Command and One Touch Support to the general public.
  2. All information on this site is public domain and may be distributed or copied unless otherwise specified. Use of appropriate byline/photo/image credits is requested.
  3. Unauthorized attempts to upload information or change information on this Web site are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
  4. For site security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
  5. Except for authorized law enforcement investigation and to maintain required correspondence files, no other attempts are made to identify individual users or their usage habits. Raw data logs are used to simply determine how many users are accessing the site, which pages are the most popular, and, from time to time, from which top level domain users are coming. This data is scheduled for regular destruction in accordance with National Archives and Records Administration guidelines.
Disclaimer
Areas of this server link to other Web Information Systems providing security-related information which are operated by other government organizations, commercial firms, educational institutions, and private parties. We have no control over the information on those systems which may be objectionable or which may not otherwise conform to Department of Navy policies. Unless otherwise noted, some of the Sites listed within the pages of this server are provided by organizations outside the Navy Domain. These links are offered as a convenience and for informational purposes only. Their inclusion here does not constitute an endorsement or an approval by the Department of the Navy of any of the products, services, or opinions of the external providers. The Department of the Navy bears no responsibility for the accuracy or the content of external sites.

Cookie Disclaimer
OTS does not use persistent cookies, i.e., tokens that pass information back and forth from your machine to the server and remain after you close your browser. OTS does use session cookies, i.e., tokens that remain active only until you close your browser, in order to maintain the relationship between your OTS pre-approved levels of authority and your current user session. No database of information obtained from these cookies is kept and when you close your browser, the cookie is deleted from your computer.